One inbox for chat, WhatsApp, email and phone

Every conversation lands in one queue with the customer's history beside it. Routing sends it to the right team, and the AI drafts replies your agents can send, edit or teach from.

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Inbox

Aino Virtanen nowCan someone check our roof angle?Lead · 87

+358 40 123 4567 4m Is the 6 kW kit in stock?

Mikko L. 12mThanks, booked for Thursday

Sara K. 1hOrder #4821 tracking?

Aino Virtanen
Website chat · Espoo · came from /solar-savingsResolve

VisitorOur roof faces south-west. Can someone check the angle before we decide?

AI agent · handed overOf course, I'm connecting you with our installation team now.

Suggested reply 86% match

Happy to! An installer can measure the roof angle during a free survey. Would Thursday at 10:00 or 14:00 suit you?

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What's included

Routing

Rules by page, language, country and campaign
Team opening hours, holidays and time zones
Overflow to the next team after a few seconds, by weekday
Free chats any agent can pick up, with protected transfers

Replying

Suggested replies with a confidence score
Quick replies and macros that also set tags, team and status
Translation both ways, conversation summaries
Up to 6 chats side by side

Keeping track

SLA policies, snooze, priorities, tags and internal notes with @mentions
Tasks and tickets created in Spaces
Ratings at the end of a chat
Acknowledgement replies while customers wait

Never miss a chat

Sound, desktop and Web Push notifications
SMS to offline agents
Installable app for desktop and phone
Lead emails with templates and copy recipients

Works together with

Put an AI agent on your site this afternoon.

One script tag. 14 days free, no credit card.

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